Return and Refund
General Return Policy
We would like to express our gratitude for your choosing our products and we are proud of your satisfaction during the purchase process. However, we understand that in some cases, you may need to return the product. To provide you with a friendly and easy-to-understand return policy, we would like to detail our return requirements.
If you find yourself unsatisfied with a product, you have the freedom to initiate a return within 14 days of receiving it. However, please note that if there are no quality issues involved,you will be responsible for the return or exchange cost and shipping fee.To proceed with a general return, it is necessary to retain the original packaging. You need to ensure that the returned product is unopened, unused, and does not affect its resale value.
Damage or any Faulty
We understand your expectations for safe delivery of items, however, during the transportation process, unforeseen circumstances may occur, such as damaged or lost items. In order to provide you with quality service in such situations, we have developed the following after-sales service plan.
- Reporting Issues: When you discover damaged or lost items, please immediately contact our customer service team within. You can reach us by phone, email, or online chat. We will handle your case as soon as we receive your report.
- Provide information: To better assist you in resolving the issue, please provide as detailed information as possible when reporting the issue, including but not limited to the description of the item, value, mode of transportation,damage pics or unboxing video and any abnormalities during transportation.
- Follow-up processing: After receiving your report, our customer service team will follow up and handle your case throughout the process to ensure that your rights and interests are maximally protected.Depending on the specific damage to the item, we will choose to repair or compensate for it. If the item can be repaired, we will arrange the repair work as soon as possible; if the item cannot be repaired, we will provide you with a replacement or compensation service.
- Feedback and improvement: We will regularly collect customer feedback, optimize and improve the service process, and provide better services.
- Customized items.
- Items marked as "Non-Returnable" on the product page or flash sale products.
- Without original packaging or with serious damage to the original packaging.
- Contact Customer Service: Please get in touch with us through our customer service hotline first. Our professional team will assist you in solving the problem and understand the details of the return.Our official phone and email is also available.
- Prepare the Product: Ensure that the product meets our product condition requirements. If the product needs to be packaged, please make sure it looks like new.
- Prepare the Packaging: The product should be properly packaged with the original or similar packaging materials to ensure it is not damaged during transportation.
- Attach the Return Shipping Label: Attach the return shipping label to the outside of the packaging and ensure all the information is accurate and correct.And offer the tracking number to our customer service.
- Return the Product: Send the product back to us through the courier service of your choice. We accept most major courier services, such as Fedex USP DHL, etc.
- Wait for Review: Our team will review and process your return as soon as we receive it. The review process may take some time depending on the condition of the product and our workload.
- Refund: Once your return is approved, you will receive your refund 3-5 business days. Please note that if you used a credit card for payment, the refund will be sent back to your credit card account.
We value your shopping experience and hope that our return policy can provide you with the convenience and satisfaction you need. If you have any questions or need further assistance, please feel free to contact our customer service team at any time.
